SINGAPORE: Scoot Airlines has issued a statement following reports that a passenger developed itchy, red, and swollen skin after boarding a flight from Penang, Malaysia, to Singapore on October 19, raising suspicions of bedbug bites.
According to the passenger’s account, the redness and swelling appeared mainly on the thighs after the flight. The incident prompted the budget carrier to conduct an internal investigation to determine if there were any pest infestations on board.
In response, Scoot said that its investigation found no signs of bedbugs in the aircraft cabin. The airline emphasised that it maintains a strict and comprehensive cleaning and sanitation regime for all its planes.
“We understand that cabin cleanliness is crucial to ensuring our customers have a pleasant travel experience,” the airline said in a statement. “We would like to reiterate that we have implemented stringent cleaning and hygiene procedures, including regular deep cleaning and pest control measures on all our aircraft.”
Scoot added that it takes customer feedback seriously and promptly investigated the matter after being notified. The airline reiterated its commitment to maintaining high hygiene standards to ensure passenger comfort and safety.
