Matsuya Ginza is stepping into the future with the launch of its new online shopping hub. Officially live on November 27, 2024, the platform seamlessly merges Matsuya’s legacy of elegance with cutting-edge technology, redefining the shopping experience for both local and international customers.
A Century of Tradition Meets Digital Innovation
As Matsuya Ginza approaches its 100th anniversary, the new platform extends the impeccable service and curated shopping experience synonymous with its flagship store in Tokyo’s Ginza district. This transformation builds on Matsuya’s 150-year history, from its roots as a kimono retailer to its evolution as a luxury department store offering high-end fashion, cosmetics, homeware, and gourmet food.
The platform is a first for Japanese department stores, offering global customers a “click and collect” service with tax refund options. Shoppers can browse an impressive lineup of brands like MIU MIU, Prada, Roger Vivier, Aesop, and Tom Ford Beauty, all from the comfort of their homes.
Matsuya Ginza’s digital hub focuses on convenience and personalization. With the click and collect feature, customers can shop online and pick up their purchases at the store’s dedicated 4th-floor counter. Japan residents can opt for home delivery at an additional cost, while international shoppers benefit from a streamlined tax refund process at the same counter.
To cater to Matsuya Ginza’s reputation for exclusive and regionally inspired goods, the platform also offers a reservation feature, allowing customers to secure unique items crafted by Japanese artisans and designers, avoiding out-of-stock disappointments.
Launch Celebration: Tradition Meets Technology
To celebrate the launch, Matsuya Ginza is hosting an interactive event from November 27 to December 3, 2024, blending in-store tradition with digital excitement. Visitors can participate in engaging activities by scanning QR codes at various stations or registering as members online. Highlights include:
Interactive Window Experience: Personalize your shopping journey with virtual characters and wish projections.
Beauty Cart Experience: Receive cosmetics samples, an original crane candy, a cookie, and a 1,000-yen coupon.
Lucky Gacha Machine: Win exclusive prizes, including limited-edition Toray Yokan and 1,000-yen coupons.
Enhanced Services for a Global Audience
The platform goes beyond shopping, offering concierge services, brand insights, and tailored recommendations to create a holistic, user-friendly experience. Its integration of communication, information, and sales ensures that both local and international shoppers enjoy Matsuya’s unparalleled service, no matter where they are.
