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SINGAPORE: A prata restaurant in Hougang has alleged that a Deliveroo rider repeatedly stole food orders by exploiting a loophole in the delivery process, costing the business more than $150.
Speaking to Stomp, Mr Mohamed of Al-Falah Restaurant at Hougang Avenue 8 claimed that the rider carried out the act on three separate occasions, with the most recent incident occurring on May 10.
“The previous two times we were not aware of it happening,” Mr Mohamed said, “I checked with another rider and he said they do this to steal the food.”
According to Mr Mohamed, the rider would accept the order via the Deliveroo app and show it at the counter as confirmation before collecting the food. However, instead of completing the delivery, the rider would allegedly cancel the order after leaving the shop.
“Another rider would then come for the same order,” Mr Mohamed added, “More than \$150 worth of food he stole from us.”
While no police report has been made, Mr Mohamed said he has reported the incident to Deliveroo.
Deliveroo has yet to comment publicly on the allegations.
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