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SINGAPORE: A Foodpanda delivery rider has been caught on video shouting and behaving aggressively at staff in the Mos Burger outlet at Waterway Point shocking diners and prompting calls for action from the food delivery platform.
The incident unfolded at around 7.56pm on March 29, according to an eyewitness who was dining at the fast food restaurant with a friend when tensions erupted at the counter.
The eyewitness, Ray, shared footage he took on citizen journalism portal Stomp. In the video he shared, the deliveryman can be seen raising his voice and gesturing angrily at the counter staff. A woman behind the counter can be heard trying to defuse the situation, saying, “What’s your number? Why your attitude like that? Everyone needs to wait.”
Despite her attempts to calm him down and explain that his order was being prepared, the rider accused the staff of intentionally withholding his order and asking him to leave.
“You called me c****** leh,” the woman added, referring to a vulgarity the rider allegedly used during the heated exchange.
According to Ray, the deliveryman shouted for his order to be “reassigned,” a request that typically has to be handled through the Foodpanda app rather than directly with the restaurant staff.
“Why make a big scene out of it?” Ray shared with Stomp, “He was screaming at the counter and scolded ‘c******’ at the crew. Then he pushed the stack of empty trays onto the floor at the counter.”
Ray also noted that the rider’s phone screen, visible in the footage, clearly displayed the Foodpanda rider app, cconfirming that he was a delivery rider.
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Calling the behaviour unacceptable, Ray urged Foodpanda to take action: “Foodpanda should really do something about the behaviour of this rude rider.”
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