Etiqa Insurance Singapore announced on 16 June 2025 that it will extend coverage to eligible customers affected by the impending closure of Jetstar Asia.
The Singapore-based low-cost airline is scheduled to cease operations after 31 July 2025.
This has prompted concerns among travellers with upcoming bookings.
Etiqa’s support comes a week after Income Insurance introduced a similar initiative.
The extended coverage is designed to ease financial burdens for affected travellers.
Policyholders who purchased single-trip or annual travel insurance before 8.00 a.m. on 11 June 2025 may claim for a fare difference of up to S$200 when rebooking flights within the same travel period.
Eligible customers may also claim for non-refundable costs, such as accommodation, local transportation, and travel activities. These claims are subject to existing policy terms and applicable limits.
Recognising the disruption caused by the sudden announcement, Etiqa said its gesture aims to provide some relief to impacted customers. The company has extended the claim submission window from 30 to 90 days.
This extension allows customers more time to review their travel arrangements and submit claims as needed.
Raymond Ong, Chief Executive Officer of Etiqa Insurance Singapore, said the move was made in consideration of the stress caused by Jetstar Asia’s closure.
“We hope this goodwill gesture helps ease challenges faced by those with disrupted travel plans,” said Ong. “We remain committed to being ‘With You’ throughout your journeys, especially in unexpected situations.”
Customers seeking assistance can reach Etiqa through WhatsApp or by calling +65 6887 8777. Alternatively, they may email customer.service@etiqa.com.sg for further clarifications.
Jetstar Asia confirmed that customers with bookings after 31 July will be contacted directly. They will be offered a full cash refund.
The Consumers Association of Singapore (CASE) is working with Jetstar Asia to clarify refund procedures. It is also helping to determine recourse options in the event of disputes.
Income Insurance’s goodwill measure includes coverage for unused and prepaid travel expenses under its pre-trip cancellation clause.
Eligible Income policyholders can claim for costs such as accommodation, tours, amusement park tickets, and local transport. Jetstar Asia tickets are excluded from this coverage.
The extended coverage under Income also applies to single-trip and annual travel insurance plans purchased before 8.00 a.m. on 11 June 2025.
Refunds from Income Insurance will be processed within the policy’s stipulated limits. These apply in cases where customers cannot secure refunds from service providers.
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