StarHub is elevating peace of mind for mobile users with the latest enhancements to its SmartSupport services, offering mobile customers complete care for their devices. Starting from November 14, 2024, StarHub mobile customers can subscribe to SmartSupport or SmartSupport Plus, ensuring their devices are always protected and seamlessly connected to StarHub’s 5G network for a truly worry-free digital experience.
In a world where our devices are integral to daily life, StarHub’s SmartSupport ensures you stay connected without worry. Whether you’re on a vacation, outdoors, or with family, SmartSupport has your device needs covered with a simple sign-up, effortless service requests, and quick, paperless replacements.
Here’s how SmartSupport meets the needs of modern consumers:
- Flexible Enrollment: Subscribe anytime, even for non-StarHub devices, making it ideal for protecting existing or newly purchased devices.
- 2-Hour Doorstep Delivery: For minimal disruptions, replacement devices are delivered to your door within two hours.
- Like Mobile Device Replacement: Receive a device identical or similar to the original, no matter the condition.
- Unlimited Device Swaps: Enjoy one-for-one exchanges anytime.
- Unlimited Device Refresh: Includes diagnostics, deep cleaning, OS refresh, front screen replacement, and a free screen protector.
- 24/7 Technical Support: Access dedicated support for any device-related issues, anytime.
- Security Advisor: Protects your online identity through expert-assisted scans and safeguards.
- Multi-Device Coverage: SmartSupport Plus extends to devices like earbuds, headphones, smartwatches, tablets, laptops, and more.
For only $14.26/month, you can access SmartSupport, and for just $19/month, SmartSupport Plus protects up to six additional devices. Plus, customers who sign up through the StarHub App by December 31, 2024, receive a $20 e-voucher after two months of active subscription (T&Cs apply).
Comparison of SmartSupport and SmartSupport Plus
Available to all StarHub mobile customers, including those with devices purchased outside StarHub, SmartSupport can be activated via the StarHub App, website, or any StarHub retail shop.
