Singapore’s largest taxi operator, ComfortDelGro, will launch a new hotline-based booking service for cross-border rides to Johor Bahru on 25 September.
The announcement was made on 18 September in a Facebook post by the company.
The service allows passengers to call 6552-1111 to book rides from anywhere in Singapore to Johor Bahru. ComfortDelGro said most trips terminating at Johor Bahru’s Larkin Sentral terminal will cost a fixed fare of S$80.
Fares vary by pick-up location. Passengers boarding from the taxi stand at Ban San Street will pay S$60, while pick-ups from Changi Airport are priced at S$120.
The hotline will operate round-the-clock, and travellers are encouraged to book at least 24 hours in advance.
For immediate bookings, availability will depend on drivers at the time of request, the operator added.
Under current regulations, only Singapore- and Malaysia-registered taxis are licensed to operate cross-border services.
The framework is jointly approved by Singapore’s Land Transport Authority (LTA) and Malaysia’s Agensi Pengangkutan Awam Darat.
The licensing terms require designated drop-off points across the border. Singapore-registered taxis must terminate at Larkin Sentral in Johor Bahru, while Malaysian taxis are restricted to Ban San Street Terminal in Singapore.
Authorities have been reviewing the scheme. Earlier this month, LTA acknowledged that the existing arrangements could be enhanced by designating more pick-up and drop-off points and exploring app-based booking platforms. It also said discussions are ongoing to expand quotas and permit larger-capacity vehicles.
Senior Minister of State for National Development and Transport Sun Xueling confirmed on 19 September that Singapore is in talks with Malaysia to increase landing points across the Causeway.
She clarified, however, that any such expansion requires the agreement of Malaysian authorities.
In her Facebook post, Sun also reiterated the government’s commitment to clamping down on illegal cross-border rides.
She revealed that two vehicles offering unauthorised cross-border and point-to-point services were seized by enforcement officers in the city on 18 September.
Authorities warned that such illegal operations pose safety and financial risks, as they lack proper licences and insurance coverage.
In the event of accidents, passengers using unlicensed services would not be compensated. Officials further stressed that these operators undermine the livelihoods of licensed taxi and private-hire drivers.
The launch of ComfortDelGro’s hotline comes amid efforts to provide safer, regulated alternatives to meet strong commuter demand for convenient travel between Singapore and Johor Bahru.
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