Lazada is levelling up the 11.11 Biggest Sale of the Year with a trio of new AI-powered assistants designed to make your shopping journey smarter, faster, and more enjoyable than ever. From personalised product discovery to hassle-free after-sales support, these intelligent “AI sidekicks” are here to do the hard work so you can focus on scoring the best deals and having fun while doing it.
Your favourite Lazada mascot just got a major AI upgrade. AI Lazzie now chats with shoppers in real time, helping you search, compare, and discover products across fashion, beauty, electronics, home essentials and more with access to over 2.3 million items.
Just in time for 11.11, Lazzie is rolling out SmartStack, a new feature that automatically stacks LazRewards with Seller Vouchers so you save more in a single tap. No code hunting needed: simply type “SMARTSTACK” in chat to unlock your rewards and enjoy surprise bonuses along the way.
Refund Agent: Faster, Fairer Fixes
Returns and refunds don’t have to be painful. Lazada’s new Refund Agent reviews requests, checks submitted evidence, and processes standard claims in minutes. It now resolves over 35% of cases instantly with an impressive 99% accuracy rate, ensuring fair and fuss-free after-sales support.
Logistics Agent: Your Delivery Tracker
Can’t wait for your 11.11 haul to arrive? The Logistics Agent gives proactive, real-time updates and helps troubleshoot delivery issues, processing inquiries in as fast as 20 seconds (down from 45 minutes previously). From warehouse to doorstep, expect greater transparency and peace of mind throughout the shipping journey.
