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SINGAPORE: A Chinese tourist from Shanghai is insisting that a beach club take responsibility and compensate her for medical bills after her daughter suffered a toe injury at the club’s premises.
Mrs Hong Yu took to Chinese social media platform Xiaohongshu and recounted that she had brought her family to Singapore during the five-day May Day holiday. The family visited Sentosa’s Ola Beach Club on May 4.
While her daughter was playing in the club’s pool, the child suddenly complained of pain in her foot. Upon checking, Mrs Hong discovered a bleeding cut on her daughter’s toe. Staff at the beach club apparently called for medical assistance and helped to bandage the wound.
However, Mrs Hong was later advised that the injury appeared deep and needed further medical attention. She approached the club’s manager, asking that the establishment assume full responsibility and cover all medical costs. The manager reportedly told her that there were no immediate guarantees and handed her a business card, advising her to follow up via email.
Mrs Hong then took her daughter to Mount Elizabeth Hospital, where the child received stitches. She later shared an image of the $1,252 medical bill online, along with an email from Ola Beach Club confirming they would follow up on the matter.
A spokesperson for Ola Beach Club has since acknowledged the incident and told Shin Min Daily News that staff responded promptly and continued to liaise with the customer via email. The spokesperson added that the customer’s concerns have since been addressed.
“The safety and well-being of our customers is of paramount importance to us,” the beach club said in a statement.
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